GERMANY – Users of Altendorf sliding table saws and Hebrock edgebanders can now benefit from even faster and more efficient Altendorf Group service.

The new service app, which is particularly unique in the industry, is the digital customer interface to Altendorf. The app will also be the future platform for further digital offerings from the Altendorf Group.

In order to reduce support and service paths for users, the Altendorf Group offers a digital and direct channel to the proven Altendorf service: the new myALTENDORFGROUP app.

If, for example in a carpentry, the Altendorf sliding table saw or the Hebrock edge banding machine is malfunctioning, the carpenter can use the app to contact an Altendorf service technician directly via chat or video support. He then can directly provide digital support via chat or video call. Spare parts can also be requested and ordered directly via the app. With the help of the displayed service history, it is very easy to access all past service cases.

After registering, customers can directly access the data of their own Altendorf and Hebrock machines, as well as machine documentation and training videos.

In a further step, the app will also be made available to Altendorf Group dealers worldwide as their own support tool.

The myALTENDORFGROUP app is available now for iOS and Android.