NETHERLANDS/CHINA – On March 10 Inter IKEA Systems B.V. (owner of the IKEA concept and global franchisor), IKEA Retail China and Alibaba Group Holding Ltd. launch the first virtual IKEA store during a digital signing ceremony via Taobao Live Streaming from IKEA Shanghai Baoshan and Hangzhou Ali Park.
The virtual IKEA store on Tmall offers Chinese consumers access to IKEA in a new and virtual environment by focusing on how IKEA can improve and support Chinese customers to live a better life at home. The partnership provides an opportunity for IKEA to learn about this new format as a complement to its existing customer meetings. Based on this test IKEA will evaluate if and how third-party platforms fit into IKEA’s channel mix.
In recent years IKEA has been testing new formats and solutions in various markets around the world to increase accessibility to IKEA. Examples of this are the opening of smaller shops, planning studios, IKEA apps, new service solutions and many more. IKEA has also launched e-commerce in more than 50 markets.
“At IKEA we are very proud of our iconic IKEA store, with more than one billion visitors every year worldwide. At the same time we’re always curious about how to improve and learn. We are happy about this collaborating with Alibaba. I’m convinced that we will learn a lot from this test” confirms Jon Abrahamsson Ring, Managing Director of Inter IKEA Systems B.V.
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