USA – For the 19th consecutive year, Sauder Woodworking Co. has been honored with the Center of Excellence recognition for its customer support contact center.

The attainment of the Center of Excellence distinction is determined by best-practice metrics derived from the world’s largest database of objective and quantitative data, which undergoes thorough auditing and validation by researchers from BenchmarkPortal.

The Center of Excellence designation from BenchmarkPortal is granted to customer service contact centers that fall within the top 10 percent of surveyed call centers. These centers undergo evaluation based on a balanced scorecard of metrics focusing on efficiency and effectiveness. The recognition is conferred upon contact centers that exhibit exceptional performance in both cost-related and quality-related metrics when compared to others in their industry.

Sauder Woodworking Co. is the leading North American producer of ready-to-assemble furniture (RTA). A family-run business based in Archbold, Ohio, Sauder embraces sustainability measures that reuse and recycle more than 98 percent of its solid waste materials.